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 Home  Forum Index Neverwinter Nights 2 NWN2: Technical Support (Self-Help) NWN/MotB Crash/Lock-Up
NWN2: Technical Support (Self-Help)
Luckmann
Game Owner
 NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
 Posted: Sunday, 27 April 2008 07:04PM |
My entire computer locks up after a few minutes of "playing". I say "playing" in the most figurative sense of the word, because it actually locks up before I start playing.
First, it locks up, along with the sound (not just the game sound, but all sound) starting to loop. After a while, sound resumes normally, and after even longer a while I get a cursor. I still can't do anything, and nothing moves on the screen, which ultimately leads me to believe it has something to do with the graphics card, (2x) nVidia GeForce 8800 GTX (SLi).
At that point (or earlier), I do a hard reset of the computer. I have a feeling that something'll get burnt or I'll get a bluescreen if I keep it up. Either way, a completely frozen screen isn't fun.
I'll post my DxDiag in a post after this one.
_________________
"Trip Hawkins is the Antichrist."
"John Riccitiello & the Benevolent Dictators."
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Sunday, 27 April 2008 07:20PM |
Nope, can't post DxDiag, because this board doesn't allow "Message (that) contains word(s) with too many characters without a space." -_-
_________________
I installed NWN2 and all I got was a lousy crash screen. | |
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Monday, 28 April 2008 02:08AM |
I've manage to isolate this, somewhat. If I turn texture quality down to Medium or Low, it runs without crashing.
Still doesn't solve the problem, though. 
Halp!
_________________
"Trip Hawkins is the Antichrist."
"John Riccitiello & the Benevolent Dictators."
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Monday, 28 April 2008 09:55AM |
14 hours since first post, 45 views, and not a single soul that's encountered anything like this before? I really want to play my game now, Obsidian. How about doing something that isn't ridden with bugs and incompletes for a change? 
_________________
I installed NWN2 and all I got was a lousy crash screen.Edited By Luckmann on 04/28/08 09:56 | |
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Selene Moonsong
Moderator
Joined: 12 May 2004
From: I've likely been there... |
Posted: Monday, 28 April 2008 12:43PM |
Please post system specs as was requested when the thread was first started, a sample of the kind of information needed is in a quote in Post 1 . Be sure to inclde the over all continuous amperage rating for the power supply as well asthe amperage rating for the 12-Volt rail. The apmerage ratings should be available on a placard label on the power supply.
Also make sure your DirectX, .NET Frameworks, and video drivers are up to date, and make sure you are playing with full administrator rights since you seem to be running VISTA.
Once your specs are posted, folks may better be able to help you.Edited By Selene Moonsong on 04/28/08 12:45 | |
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Raven Hawkmoon
Game Owner
 NWN
NWN: SoU
NWN: HotU
NWN 2
NWN 2: MotB
NWN 2: SoZ
Joined: 30 Nov 2004
From: Southern California |
Posted: Monday, 28 April 2008 01:38PM |
Freezing with sound loop, eh? Test each graphics card independently in the primary PCI-E slot. Does the problem happen regardless of using just one card or when running in SLI? Also ensure that your motherboard BIOS and chipset drivers are up to date.
To view your current IRQ assignments you can open Device Manager.
1. Click on START, click on CONTROL PANEL.
2. Click on Performance and Maintenance.
3. Click on System.
4. Click on the Hardware tab.
5. Click the DEVICE MANAGER button.
Once you have Device Manager open, select VIEW from the toolbar menu and then click Resources by Type. Double click on Interrupt Request (IRQ) and see if any devices (soundcard maybe?) are on the same channel as the graphics card. Soundblaster and XFi cards sometimes have this sort of problem. If the soundcard is on the same channel, swap it to a different PCI slot.
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No retreat, no surrender. | |
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Monday, 28 April 2008 02:38PM |
Quote: Please post system specs as was requested when the thread was first started,
Wut? I've the only one that's written priot to this point. 
Quote: a sample of the kind of information needed is in a quote in Post 1 .
Tried to include cuts from DxDiag, but the board refused to post any of it.
Here's a (sigh) manual oversight:
Game Version: 1.12.1295
Game Language: English
Retail or Digital: Retail CD
Processor Manufacturer: AMD / Intel
Processor Type: Intel(R) Core(TM)2 CPU 6700 @ 2.66GHz
Processor Speed: Intel(R) Core(TM)2 CPU 6700 @ 2.66GHz
Operating System: WinXP Professional (5.1, Build 2600) SP2
System RAM: 4 GB
Video Card Manufacturer: Nvidia
Video Card Model: NVIDIA GeForce 8800 GTX (x2)
Video Card RAM: 768.0 MB
Video Card Driver Version: 6.14.0011.6921 (English)
Free Disk Space: C/8GB, D/15GB.
Quote: Be sure to include the over all continuous amperage rating for the power supply as well asthe amperage rating for the 12-Volt rail.
Wow, I never considered myself computer inept, always building my own computers, but damn, that was complete greek to me. 
Quote: The apmerage ratings should be available on a placard label on the power supply.
My PSU is a "Corsair HX620W" and here's the system specs: http://tinyurl.com/2wlz23 and it should be more than enough for my rig, especially since I've run much more demanding games than NWN2/MotB (Crysis, Bioshock.. virtually any newer game, at full settings, without hitches, had some overheating issues in the beginning, but solved it with new cooling fans).
Quote: Also make sure your DirectX, .NET Frameworks, and video drivers are up to date, and make sure you are playing with full administrator rights since you seem to be running VISTA.
Vista is the devil, I tell you! There will be snowstorms and blizzards in hell before I let it touch my system! 
Either way, all are up to date (AFAIK) and appear to be working properly. The only thing that's not running properly, is NWN2. 
Quote: Once your specs are posted, folks may better be able to help you.
Finger's crossed. 
Quote: Posted 04/28/08 13:38 (GMT) by Raven Hawkmoon
Freezing with sound loop, eh? Test each graphics card independently in the primary PCI-E slot. Does the problem happen regardless of using just one card or when running in SLI? Also ensure that your motherboard BIOS and chipset drivers are up to date.
I had issues with my motherboard before the latest BIOS/Chipset update, with it refusing to accept my 4th memory stick (Windows failed to load) so I can positively confirm that yes, my BIOS/Chipset is up-to-date. As for checking the GFX-cards independantly, while I'm not going to do that, I can confirm that they are working properly. Only thing I'm having a problem with is NWN2. Crashes occur wheter or not I'm running SLi or not (First crash occured with SLi activated, after which the settings automaticly revert into not running SLi - after which the crashes persist)
Quote: To view your current IRQ assignments you can open Device Manager.
1. Click on START, click on CONTROL PANEL.
2. Click on Performance and Maintenance.
3. Click on System.
4. Click on the Hardware tab.
5. Click the DEVICE MANAGER button.
Once you have Device Manager open, select VIEW from the toolbar menu and then click Resources by Type. Double click on Interrupt Request (IRQ) and see if any devices (soundcard maybe?) are on the same channel as the graphics card. Soundblaster and XFi cards sometimes have this sort of problem. If the soundcard is on the same channel, swap it to a different PCI slot.
I have no independant soundcard, it's integrated into the motherboard, my PCI-E slots, all both of them, are taken by my GFX-cards.
There doesn't appear to be a conflict that strikes me as odd, but just to make sure, I took a print screen.
http://tinyurl.com/5wf6z4
_________________
I installed NWN2 and all I got was a lousy crash screen.Edited By Luckmann on 04/28/08 14:40 | |
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Althernai
Game Owner
 NWN
NWN: SoU
NWN: HotU
SW: KotOR PC
Jade Empire
NWN 2
NWN 2: MotB
Mass Effect PC
Joined: 25 Feb 2002
From: St. Genis |
Posted: Monday, 28 April 2008 02:50PM |
Quote: Posted 04/28/08 14:38 (GMT) by Luckmann
Free Disk Space: C/8GB, D/15GB.
Read Post 4 in Selene's thread. NWN2 needs on the order of 15GB free space on the primary hard drive (I'm assuming that's C). I'm not sure if that is your only problem, but 8GB is probably not enough. Free up some space and see if the problem persists before messing around with the video cards. | |
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Selene Moonsong
Moderator
Joined: 12 May 2004
From: I've likely been there... |
Posted: Monday, 28 April 2008 03:14PM |
I completely agree with Althernai, and believe that disk space is the issue. Post 4 covers multiple hard drives and drive partitions.
The 15 GB minimum I reference is due to the Windows requirement of maintaining 12% to 15% of free disk space on a 100GB HDD for disk maintenance purposes, there is a lot covered in that particular thread, and I hope it helps. | |
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Monday, 28 April 2008 03:33PM |
I'm sorry, I should have been cleared on that. My NWN2 installation is on the D:\ drive, and they're both 80GB drives (effectively 76.3GB). So while 8GB may be a bit low for a C:\ installation, the 15GB on D:\ should be enough.
_________________
I installed NWN2 and all I got was a lousy crash screen. | |
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Althernai
Game Owner
NWN
NWN: SoU
NWN: HotU
SW: KotOR PC
Jade Empire
NWN 2
NWN 2: MotB
Mass Effect PC
Joined: 25 Feb 2002
From: St. Genis |
Posted: Monday, 28 April 2008 03:44PM |
Quote: Posted 04/28/08 15:33 (GMT) by Luckmann
My NWN2 installation is on the D:\ drive, and they're both 80GB drives (effectively 76.3GB).
I'm not sure if that matters. NWN2 will use your My Documents folder to store user files (like saves) regardless of where you install NWN2 and it uses some Windows temporary directory during play. Unless your Windows installation is on D, I would still recommend some more free space on C. | |
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Monday, 28 April 2008 05:49PM |
I cleared up so that I have about 24-25 GB free on each HD, but it didn't help.
Ironicly, it ran fine for a while in character creation; I thought it solved the problem, but just as I was writing the big THANK YOU for helping, just before I pressed submit, everything hangs up again and it's a hard reboot.
_________________
"Trip Hawkins is the Antichrist."
"John Riccitiello & the Benevolent Dictators."
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Tuesday, 29 April 2008 05:35AM |
*twiddles the thumbs a bit*
Third say since I installed in which it's not working..
_________________
"Trip Hawkins is the Antichrist."
"John Riccitiello & the Benevolent Dictators."
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Luckmann
Game Owner
NWN 2
Mass Effect
Joined: 29 Nov 2003
From: Sweden |
Posted: Tuesday, 29 April 2008 08:31AM |
Quote: Posted 04/28/08 02:08 (GMT) by Luckmann I've manage to isolate this, somewhat. If I turn texture quality down to Medium or Low, it runs without crashing. Still doesn't solve the problem, though. Halp!
Scratch that. Even if I do turn texture quality down to low, it crashes when playing. When it was turned down all the way to "Low", however, it never crashed on character creation.
It still crashed when I started playing, though. So the problem is even more severe than I thought at first.
_________________
"Trip Hawkins is the Antichrist."
"John Riccitiello & the Benevolent Dictators."
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Selene Moonsong
Moderator
Joined: 12 May 2004
From: I've likely been there... |
Posted: Tuesday, 29 April 2008 09:48AM |
Have you run any tests on your memory sticks?
Based on your system specs, and that you have freed up enough disk space for the game to be operational, you shouldn't be having any problems like this, as it is not an issue with with NWN 2, but NWN 2 and how it is problematic on your particular machine.
Since NWN 2 will run very well on 2GB RAM, you might try swapping out memory sticks in among those you have and see if there is a change. Try removing the first set of memory sticks, and placing the last two memory sticks in the first slots and try the game. If it works, then there may be a problem with with one of the first two sticks. | |
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